Frequently Asked Questions

General

Are you an authorized distributor of the brands you sell?
Why should I choose Platinum Times as the online watch store I transact with?
How do I get help if I want to talk to a team member directly?
Do you have a retail store or are you just an Online retailer?
Where is the best place to see your available inventory?
A watch I want is not in your inventory, can you help me find it through your network?
Who do you buy your merchandise from?
Are all the watches listed on your site 100% authentic?
Can I ask you for additional photos or details of a watch I am interested in?
Do all your watches come with a serial number, box and papers?
How safe is it to shop on your site?
What types of payments do you accept?
Do you offer expedited shipping?

Contact Us

Our customers are our top priority. Our dedicated team is available 24/7, ready to assist with any inquiries or process your orders

Please don't hesitate to contact us via email or through our social media channels.

Company Information

FAQ Testimonials About Us

Services

Sell/Trade Your Item Return & Refund Policy Shipping Policy Terms and Conditions

Our Locations

U.S.A
Showroom
1600 Water Street
Suite A195
Laredo, Texas 78040
+1 (956) 307-7946

México
Showroom
Bosques De Duraznos
Lomas De Chapultepec
Ciudad de México, México, 11700

Platinum Times FBO
Carretera Torreón-San Pedro KM 9,
Torreón, Coahuila, México, 27000

United Arab Emirates
Showroom
Boulevard Plaza 2
Unit 2003
Dubai, UAE

Hong Kong
Showroom
Unit 1701, No.1
Peking Road
T.S.T. Kowloon, HK.

Platinum Times LLC is a wholesaler of pre-owned luxury watches. Platinum Times is NOT an Authorized Distrubutor of any of the trademarked names, brands, models and manufacturers mentioned in our website. All such names, brands, models and manufacturers are registered trademarks of their respective corporations and trademark owners. Platinum Times is NOT affiliated with NOR endorsed by any watch or jewelry manufacturer or brand or any of their subsidiaries thereof in any way, shape or form unless explicitly stated by us.

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