Return & Refund Policy

Thank you for shopping at Platinum Times.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Platinum Times LLC, 1600 Water St Ste A195, Laredo, TX 78040.

Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Platinum Times, accessible from http://www.platinumtimeco.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours without giving any reason for doing so.

The deadline for cancelling an Order is 24 hours from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: contact@platinumtimesco.com

By mail: 1600 Water St Ste A195, Laredo, TX 78040

We will reimburse You no later than 24 hours from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 24 hours
The Goods are in the original packaging
The Goods were not used or damaged
You have the receipt or proof of purchase

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us if you decide to use your own label and courier. You should send the Goods at the following address:

1600 Water St Ste A195 Laredo, TX 78040 USA

We cannot be held responsible for Goods damaged or lost in return shipment if the shipping label and shipping instructions were not provided by us. Therefore, We recommend you ask one of our team associates to provide you with a return label and shipping instructions before returing an item. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery if the Goods are not sent with a shipping label and instructions provided by us.

If a Good is being returned with our shipping label and instructions and it is lost or stolen during the shipping process and before arriving to our store, no refund will be issued until a thorough police and insurance investigation is completed and an insurance claim is settled.

Exchanges

If you need to exchange a product for the same one, contact us.

Please note that We only replace Goods you received defective or damaged.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:
By email: contact@platinumtimesco.com
By mail: 1600 Water St Ste A195, Laredo, TX 78040