We make continuous efforts to provide outstanding service coupled with the lowest online prices. We value our clients and strive to offer the highest quality of customer service in every opportunity.

All watches sold by Platinum Times Company® will have the original manufacturer serial number intact. All watches sold by Platinum Times Company® are guaranteed to be original & 100% authentic.

We do not provide serial numbers at any time. The serial number will be on the product purchased. Platinum Times Company® does not sell products in accordance to manufacturer suggested retail pricing, therefore, the warranty of merchantability provided is directly through Platinum Times Company®.

Complimentary bracelet sizing is offered at the time of purchase on all timepieces. Please provide us with your wrist circumference in the comments box when placing your order. Free sizing entails the removal of links to fit the wrist circumference provided. Any links that are removed will be included in the package, however, no additional links will be provided if none are removed. Additional links are available for most timepieces at an extra charge. The free bracelet sizing does not guarantee a perfect fit; it is an estimated measurement, and we are not responsible for any readjustment fees. Sizing requests may delay shipment by up to one business day.

Photographs on our website are stock photos and are not pictures of the actual item that will be shipped. We do provide photos of the actual items before they are shipped. The actual item shipped may have a slight variation from the picture displayed on our website. All sizing specified on our website is approximate and follows the sizes advertised by the manufacturers who produce the products.

We are not, nor are we affiliated with authorized dealers of any of the timepiece manufacturers advertised.

Platinum Times Company offers fast and free shipping on every U.S.A.** order. We ship Monday to Friday via our secure overnight delivery services. All deliveries are made between 8.00 AM and 6.00 PM and require an adult signature upon receipt.

CAN I TRACK MY ORDER?
You will receive an email notification when your order is shipped which contains the tracking information and how to track your order. All Platinum Times Company online purchase requires direct adult signature upon receipt.

Alternatively, you can email us at contact@platinumtimesco.com

**please call one of our representatives to see if we can ship to your area

Platinum Times Company® is to provide prompt and quality customer service. In addition to offering the best prices and free overnight shipping, all "In Stock" purchases are eligible for our 5 Day Return Policy. If you are not completely satisfied with a purchased item, you may return it within 5 days of delivered item, (except for gift cards which are not refundable.) It's just one more way for us to thank you, and ensure you have a stellar shopping experience!

Items must be returned UNWORN, unaltered, in their original, unused condition, in their original boxes, and with all paperwork (this includes warranties), parts, and accessories to insure any credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; tags and protective stickers have not been removed; there are no signs of wear on the product or the case; and the product must not have been sized or altered in any way. Note that dings and scratches will happen even if a watch has only been worn for a few hours. We cannot accept a return of any item with any indication that it has been used if a full refund is expected (before restocking fees and/or shipping fees). Any used or altered timepiece will be refunded an amount equal to what we consider to be its current value with a minimum restocking fee of 20%.

All returned items must be shipped to us via FEDEX OVERNIGHT PRIORITY. Sender is responsible for fully insuring the package. We are NOT responsible for packages lost in transit, and therefore, require packages to be sent insured, so if a package is lost, your investment is protected. Please insure all returned items for the full invoice amount and ship to:

PLATINUM TIMES COMPANY
1600 WATER STREET **SUITE A195**
LAREDO, TEXAS 78040

Looking to finance a luxury watch?

We got you covered!

Now it is easy to acquire a luxury watch online and pay over time for it. We have partnered with Affirm to offer split payments at our online store.

Just add the timepiece you want to the cart, and select Affirm as your payment method to get approved for monthly payments.

We aim to give our customers the best experience buying luxury watches.

Most major credit/debit cards are accepted. Wire transfers or ACH payments are also an alternative option. Please reach out to any of our representatives for wire/ach instructions.